Return & Exchange Policy
At Lionheart, we strive to ensure that every purchase is a treasured experience. If for any reason you need to exchange or repair an item, please carefully review the details of our exchange and repair policy outlined below.
Lionheart does not offer refunds or traditional returns. We gladly offer exchanges or store credit for eligible items within 7 days of delivery, processed through our return system.
Exchange Eligibility
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Exchanges or store credit are available for eligible items purchased directly from Lionheartjewelry.com or from our NYC showroom.
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You must notify us of your exchange request within 7 days of receiving your order.
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To begin, click the Initiate an Exchange or Repair button below and complete the request form. Our team will respond with next steps.
Non-Eligible Items
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Final sale items include: custom-made pieces, engraved jewelry, custom lengths, sale or discounted items, gift cards, and made-to-order items.
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Items showing signs of wear, damage, or alterations (including resizing) are not eligible for exchange and will be returned at the customer’s expense.
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For items purchased from retailers that carry Lionheart products, please contact the retailer directly. We are unable to process exchanges or repairs for third-party purchases.
Exchange Process
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A one-time prepaid return label will be issued for your exchange. The cost of the label will be deducted from your credit unless the item arrived damaged, in which case Lionheart will cover the return shipping.
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All return shipments are fully insured and include tracking.
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Lionheart is not liable for returns lost or damaged in transit.
How to Return for Exchange
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Repack the item securely in the original Lionheart box and pouch.
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Apply the provided prepaid return label to the package.
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Ship the item using the method detailed in your confirmation email.
Inspection & Approval
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Returned items are inspected upon arrival.
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If your exchange is approved, you may select a replacement item or receive store credit. The cost of the return label will be deducted from your credit, along with any original shipping fees (if applicable).
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Items that do not meet our criteria will be returned at the customer’s expense.
Jewelry Repairs
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Complimentary repairs are available for manufacturing issues within one year of purchase.
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For repairs beyond the warranty period, we’re happy to assist for a small service charge.
This policy applies only to purchases made through our website or showroom.
Lionheart reserves the right to deny exchanges for items that do not meet the stated criteria.
For questions, contact our team at info@lionheartjewelry.com — we’re here to help.